Frequently Asked Questions (FAQs)
Asking the right questions makes the world work better.
1. What can you tell me about the importance of Diversity at UPS?
As a global organization that does business in over 220 countries, UPS embraces diversity at every level. With our unmatched ethical practices and promote from within culture, employees have an opportunity to grow and succeed within the organization. At the heart of all that we do, diversity allows us to bring different perspectives together and help the world work better for everyone.
Hear what UPSers, themselves, have to say about Diversity within UPS:
2. How does the “promote-from-within culture” help support career development at every level?
With our unique promote-from-within culture, you’ll always find exciting new opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go. We also encourage employees to pursue and accomplish their educational goals, while taking advantage of UPS’s various support opportunities.
Hear what UPSers, themselves, have to say about career development within UPS:
3. How does new technology enable employees to best serve customers?
What does it take to track up to 50 million packages in a single day? A fine-tuned team of innovative technology employees for starters. And, of course, the most innovative infrastructure for package handling, delivery and supply chain solutions the world has ever known. Our commitment to technology means having the right tools for every assignment, like using a hand-held Delivery Information Acquisition Device (DIAD) as a single point of digital tracking for every package a UPSer delivers. With over 97,000 DIADs collecting and distributing package delivery data in the field, the efficiencies really add up for our employees, our customers and our bottom line.
In fact, UPS spends more than $1 billion a year on information technology, so we can provide customers with unparalleled tracking and distribution intelligence. But it doesn’t stop there. Our line of products and services used by our customers continue to redefine the way the world does business. That’s logistics. That’s UPS.
Hear what UPSers, themselves, have to say about technology within UPS:
4. Does UPS provide training to its employees?
Going the extra mile for our customers means having the right talent in the right place at the right time. That’s why we’re constantly challenging every member of our team to take the next step in their career. Here at UPS, we believe education is an ongoing process. That’s why we pride ourselves on offering rewarding opportunities that can take you anywhere you want to go. You’ll have the freedom to forge your own career path, while gaining the tools you need for continued growth within the company.
Our training programs help you understand the business and expose you to multiple opportunities at every level of the organization—no matter where you want your career to go.
Hear what UPSers, themselves, have to say about training within UPS:
5. What is it like to work as a UPS Package Delivery Driver?
As a UPS Driver or mechanic, you’re an ambassador to the community, to neighbors and to friends. As part of our worldwide fleet, you put a face and a voice to UPS’s global initiatives with a warm smile, a friendly greeting and impeccable service. And you’ll know the rewards of keeping our wheels rolling every day. In fact, approximately 82% of the UPS workforce is involved in freight and package handling, driving motor vehicles, or both.
Hear what Michelle, a UPS Package Delivery Driver, as to say about working at UPS and how it helps make her world work better:
6. What is it like to work as a UPS Sales Account Executive?
As a UPS sales professional, you can feel confident selling for a company that sets the standard in reliability. Having the UPS name behind you as a sales person opens doors. You’ll join a diverse team of experts, who deliver cutting-edge innovations throughout the world of global commerce. Whether it’s creating business solutions, improving critical measures of performance or meeting environmental objectives, your ingenuity and intellect serve to meet these challenges, each and everyday.
Hear what Jill, a UPS Sales Account Executive, has to say about working at UPS and how it helps make her world work better:
7. Is it true that many senior managers from UPS started off as part-time employees?
Although UPS is constantly hiring for positions at every level, most UPS associates and managers begin their career as Part-time Package Handlers or seasonal Driver Helpers. At UPS, we’re passionate about maintaining a promote-from-within culture and have a firm commitment to continuing the education and training of every employee. Imagine, the ability to career hop globally without ever having to leave the organization.
Hear what three senior UPS managers have to say about working at UPS and how it helps make their world work better:
8. What if I can't meet the requirements of the job because of my religious beliefs?
UPS job postings include information about the minimum qualifications for the job. For many of our jobs, you will also notice a reference to the UPS appearance guidelines and a company-provided uniform. The uniform and appearance guidelines are critical components of the UPS brand that set our employees apart from the competition. However, UPS has established a Religious Accommodation process to ensure prompt and consistent handling of requests for religious accommodation. Applicants and employees may request an exception or change to, or a reasonable accommodation of, any condition of employment including the UPS uniform and appearance guidelines because of a sincerely held religious belief or practice. If you feel that you are unable to meet the requirements of the position due to a sincerely held religious belief, please inform the interviewer and ask to complete UPS's Religious Accommodation Request Form.