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Frequently Asked Questions (FAQs)

Asking the right questions makes the world work better.

The world of career opportunities at UPS is huge. And so is the number of questions that can arise when you consider applying. Here's where you can learn more from questions that commonly come up about working at UPS.

1. What can you tell me about the importance of Diversity at UPS?

As a global organization that does business in over 220 countries, UPS embraces diversity at every level. With our unmatched ethical practices and promote from within culture, employees have an opportunity to grow and succeed within the organization. At the heart of all that we do, diversity allows us to bring different perspectives together and help the world work better for everyone.

Hear what UPSers, themselves, have to say about Diversity within UPS:
http://www.maddash.net/videos/ups/themes/diversity

2. How does the “promote-from-within culture” help support career development at every level?

With our unique promote-from-within culture, you’ll always find exciting new opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go. We also encourage employees to pursue and accomplish their educational goals, availing of our Education Reimbursement Program and In-House Training

Hear what UPSers, themselves, have to say about career development within UPS:
http://www.maddash.net/videos/ups/themes/development

3. What advice would you give to women who want to build a career with UPS?

From the driver’s seat to the executive suite, women play a leading role at every level of UPS. We understand the importance of staying true to your needs and believe that when you’re doing what you do best, the sky is the limit. We also encourage you continually enhance your abilities, both professionally and personally. To help you, we offer several programs, including Women’s Leadership Development (WLD), which will assist you in developing the knowledge, skills and values necessary to confidently step into a leadership role within UPS.

Hear what UPSers, themselves, have to say about women’s roles within UPS:
http://www.maddash.net/videos/ups/themes/women

4. How does new technology enable employees to best serve customers?

What does it take to track up to 50 million packages in a single day? A fine-tuned team of innovative technology employees for starters. And, of course, the most innovative infrastructure for package handling, delivery and supply chain solutions the world has ever known. Our commitment to technology means having the right tools for every assignment, like using a hand-held Delivery Information Acquisition Device (DIAD) as a single point of digital tracking for every package a UPSer delivers. With over 97,000 DIADs collecting and distributing package delivery data in the field, the efficiencies really add up for our employees, our customers and our bottom line.

In fact, UPS spends more than 744,319,000 Euro a year on information technology, so we can provide customers with unparalleled tracking and distribution intelligence. But it doesn’t stop there. Our line of products and services used by our customers continue to redefine the way the world does business. That’s logistics. That’s UPS.

Hear what UPSers, themselves, have to say about technology within UPS:
http://www.maddash.net/videos/ups/themes/tech

5. Does UPS provide training to its employees?

Going the extra mile for our customers means having the right talent in the right place at the right time. That’s why we’re constantly challenging every member of our team to take the next step in their career. Here at UPS, we believe education is an ongoing process. That’s why we pride ourselves on offering rewarding opportunities that can take you anywhere you want to go. You’ll have the freedom to forge your own career path, while gaining the tools you need for continued growth within the company.

Our training programs help you understand the business and expose you to multiple opportunities at every level of the organization—no matter where you want your career to go.

Hear what UPSers, themselves, have to say about training within UPS:
http://www.maddash.net/videos/ups/themes/training

6. What can you tell me about UPS’s global reach?

As the leading package delivery company and global leader in supply chain solutions, we’re passionate about bringing better ways to orchestrate everything from complex international distribution networks to local business deliveries. Doing business in over 220 countries, UPS team members deliver the very best for billions of customers every day.

Hear what UPSers, themselves, have to say about the global reach of UPS:
http://www.maddash.net/videos/ups/themes/global

7. What is it like to work as a UPS Sales Account Executive?

As a UPS sales professional, you can feel confident selling for a company that sets the standard in reliability. Having the UPS name behind you as a sales person opens doors. You’ll join a diverse team of experts, who deliver cutting-edge innovations throughout the world of global commerce. Whether it’s creating business solutions, improving critical measures of performance or meeting environmental objectives, your ingenuity and intellect serve to meet these challenges, each and everyday.

Hear what Jill, a UPS Sales Account Executive, has to say about working at UPS and how it helps make her world work better:
http://www.maddash.net/videos/ups/bd/ae

8. What is it like to work as a UPS Inside Sales Representative?

As a UPS sales professional, you can feel confident selling for a company that sets the standard in reliability. Having the UPS name behind you as a sales person opens doors. You’ll join a diverse team of experts, who deliver cutting-edge innovations throughout the world of global commerce. Whether it’s creating business solutions, improving critical measures of performance or meeting environmental objectives, your ingenuity and intellect serve to meet these challenges, each and everyday.

Hear what Lulu, a UPS Inside Sales Representative, has to say about working at UPS and how it helps make her world work better:
http://www.maddash.net/videos/ups/bd/isr

9. Is it true that many senior managers from UPS started off as part-time employees?

Although UPS is constantly hiring for positions at every level, most UPS associates and managers begin their career as Part-time Package Handlers or seasonal Driver Helpers. At UPS, we’re passionate about maintaining a promote-from-within culture and have a firm commitment to continuing the education and training of every employee. Imagine, the ability to career hop globally without ever having to leave the organization.

Hear what three senior UPS managers have to say about working at UPS and how it helps make their world work better:
http://www.maddash.net/videos/ups/sm/comp

10. I don't see the job or location I am interested in on UPSjobs.com. Can I still apply for it?

The particular jobs available at a given location can change daily, so you should check the site often to see if a position you're interested in has opened up. You will also be able to see if a particular location of interest is actively recruiting and what job opportunities are available there.

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