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Frequently Asked Questions (FAQs)

Asking the right questions makes the world work better.

1. What can you tell me about the importance of Diversity at UPS?

As a global organization that does business in over 220 countries, UPS embraces diversity at every level. With our unmatched ethical practices and promote from within culture, employees have an opportunity to grow and succeed within the organization. At the heart of all that we do, diversity allows us to bring different perspectives together and help the world work better for everyone.

Hear what UPSers, themselves, have to say about Diversity within UPS:
http://www.maddash.net/videos/ups/themes/diversity

2. How does the “promote-from-within culture” help support career development at every level?

With our unique promote-from-within culture, you’ll always find exciting new opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go. We also encourage employees to pursue and accomplish their educational goals, availing of our Education Reimbursement Program and In-House Training

Hear what UPSers, themselves, have to say about career development within UPS:
http://www.maddash.net/videos/ups/themes/development

3. How does new technology enable employees to best serve customers?

What does it take to track up to 50 million packages in a single day? A fine-tuned team of innovative technology employees for starters. And, of course, the most innovative infrastructure for package handling, delivery and supply chain solutions the world has ever known. Our commitment to technology means having the right tools for every assignment, like using a hand-held Delivery Information Acquisition Device (DIAD) as a single point of digital tracking for every package a UPSer delivers. With over 97,000 DIADs collecting and distributing package delivery data in the field, the efficiencies really add up for our employees, our customers and our bottom line.

In fact, UPS spends more than $1 billion a year on information technology, so we can provide customers with unparalleled tracking and distribution intelligence. But it doesn’t stop there. Our line of products and services used by our customers continue to redefine the way the world does business. That’s logistics. That’s UPS.

Hear what UPSers, themselves, have to say about technology within UPS:
http://www.maddash.net/videos/ups/themes/tech

4. What can you tell me about UPS’s global reach?

As the leading package delivery company and global leader in supply chain solutions, we’re passionate about bringing better ways to orchestrate everything from complex international distribution networks to local business deliveries. Doing business in over 220 countries, UPS team members deliver the very best for billions of customers every day.

Hear what UPSers, themselves, have to say about the global reach of UPS:
http://www.maddash.net/videos/ups/themes/global

5. What is it like to be a UPS Part-time Package handler if you are a student?

At UPS, we believe education is an on-going process. That’s why we strive to help employees in furthering and achieving their educational goals. Through our education reimbursement program UPS helps the world work better for students who call UPS home.

Hear what David, a Part-time Package Handler and college student, has to say about working at UPS and how it helps make his world work better:
http://www.maddash.net/videos/ups/ptph4

6. What is it like to work as a UPS Part-time Package Handler as a second job?

With flexible shifts available, UPS provides an opportunity for people to earn additional income while working a consistent shift, in a great team environment, with great benefits and weekends off.

Hear what Jim, a Part-time Package Handler, has to say about working at UPS and how it helps make his world work better:
http://www.maddash.net/videos/ups/ptph1

7. What is it like to work as a UPS Feeder Driver?

Hear what Tom, a UPS Feeder Driver, has to say about working at UPS and how it helps make his world work better:
http://www.maddash.net/videos/ups/ttd

8. What is it like to work as a UPS Inside Sales Representative?

As a UPS sales professional, you can feel confident selling for a company that sets the standard in reliability. Having the UPS name behind you as a sales person opens doors. You’ll join a diverse team of experts, who deliver cutting-edge innovations throughout the world of global commerce. Whether it’s creating business solutions, improving critical measures of performance or meeting environmental objectives, your ingenuity and intellect serve to meet these challenges, each and everyday.

Hear what Lulu, a UPS Inside Sales Representative, has to say about working at UPS and how it helps make her world work better:
http://www.maddash.net/videos/ups/bd/isr

9. Is it true that many senior managers from UPS started off as part-time employees?

Although UPS is constantly hiring for positions at every level, most UPS associates and managers begin their career as Part-time Package Handlers or seasonal Driver Helpers. At UPS, we’re passionate about maintaining a promote-from-within culture and have a firm commitment to continuing the education and training of every employee. Imagine, the ability to career hop globally without ever having to leave the organization.

Hear what three senior UPS managers have to say about working at UPS and how it helps make their world work better:
http://www.maddash.net/videos/ups/sm/comp

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