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Frequently Asked Questions (FAQs)

Asking the right questions makes the world work better.

1. What can you tell me about the importance of Diversity at UPS?

As a global organization that does business in over 220 countries, UPS embraces diversity at every level. With our unmatched ethical practices and promote from within culture, employees have an opportunity to grow and succeed within the organization. At the heart of all that we do, diversity allows us to bring different perspectives together and help the world work better for everyone.

2. How does the “promote-from-within culture” help support career development at every level?

With our unique promote-from-within culture, you’ll always find exciting new opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go. We also encourage employees to pursue and accomplish their educational goals, while taking advantage of UPS’s various support opportunities.

3. How does new technology enable employees to best serve customers?

What does it take to track up to 50 million packages in a single day? A fine-tuned team of innovative technology employees for starters. And, of course, the most innovative infrastructure for package handling, delivery and supply chain solutions the world has ever known. Our commitment to technology means having the right tools for every assignment, like using a hand-held Delivery Information Acquisition Device (DIAD) as a single point of digital tracking for every package a UPSer delivers. With over 97,000 DIADs collecting and distributing package delivery data in the field, the efficiencies really add up for our employees, our customers and our bottom line.

In fact, UPS spends more than $1 billion a year on information technology, so we can provide customers with unparalleled tracking and distribution intelligence. But it doesn’t stop there. Our line of products and services used by our customers continue to redefine the way the world does business. That’s logistics. That’s UPS.

4. Does UPS provide training to its employees?

Going the extra mile for our customers means having the right talent in the right place at the right time. That’s why we’re constantly challenging every member of our team to take the next step in their career. Here at UPS, we believe education is an ongoing process. That’s why we pride ourselves on offering rewarding opportunities that can take you anywhere you want to go. You’ll have the freedom to forge your own career path, while gaining the tools you need for continued growth within the company.

Our training programs help you understand the business and expose you to multiple opportunities at every level of the organization—no matter where you want your career to go.

5. What can you tell me about UPS’s global reach?

As the leading package delivery company and global leader in supply chain solutions, we’re passionate about bringing better ways to orchestrate everything from complex international distribution networks to local business deliveries. Doing business in over 220 countries, UPS team members deliver the very best for billions of customers every day.

6. What’s it like to be a Driver Helper at UPS?

As a driver helper, you’re an ambassador to the community, to neighbors and to friends. As part of our worldwide fleet, you put a face and a voice to UPS’s global initiatives with a warm smile, a friendly greeting and impeccable service.

Physical and fast-paced, you’ll build a rapport with the driver and work as a team to deliver the best in service to each and every customer along the way. Equal parts reward and challenge, it’s a great opportunity to earn extra income, while gaining first hand experience within the UPS culture.

7. What is it like to work as a UPS Package Delivery Driver?

As a UPS Driver or mechanic, you’re an ambassador to the community, to neighbors and to friends. As part of our worldwide fleet, you put a face and a voice to UPS’s global initiatives with a warm smile, a friendly greeting and impeccable service. And you’ll know the rewards of keeping our wheels rolling every day. In fact, approximately 82% of the UPS workforce is involved in freight and package handling, driving motor vehicles, or both.

8. What is it like to work as a UPS Sales Account Executive?

As a UPS sales professional, you can feel confident selling for a company that sets the standard in reliability. Having the UPS name behind you as a sales person opens doors. You’ll join a diverse team of experts, who deliver cutting-edge innovations throughout the world of global commerce. Whether it’s creating business solutions, improving critical measures of performance or meeting environmental objectives, your ingenuity and intellect serve to meet these challenges, each and everyday.

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